Refund and Return Policy

Returns:

1.1. Eligibility: We accept returns for products that are defective, damaged, or significantly different from what was ordered. Please note that personalized/customized items may not be eligible for return unless they meet the criteria mentioned above.

1.2. Timeframe: To initiate a return, please contact our customer support within 14 days from the date of delivery. Returns requested beyond this timeframe may not be accepted.

1.3. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if your return is deemed eligible.

1.4. Return Shipment: If a return is approved, you may be required to return the item to us. Return shipping instructions and any applicable return shipment fees will be provided to you by our customer support team.

Refunds:

2.1. Refund Eligibility: Once we receive the returned item and it is inspected, we will assess its eligibility for a refund. Refunds are typically issued for products that are defective, damaged, or significantly different from what was ordered.

2.2. Refund Authorization: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that refund authorization is subject to our review and assessment.

2.3. Return Shipment Fees: In cases where the return is due to our error or a defective/damaged item, any applicable return shipment fees will be covered by us. However, if the return is due to customer error or a change of mind, the customer may be responsible for the return shipment fees.

2.4. Refund Processing Time: Once a refund is authorized, please allow 48 hours for the refund to be processed and reflected in your account. The exact processing time may vary depending on your payment provider.

Contact Us:

If you have any questions or concerns regarding returns and refunds, please contact our customer support team here. We are here to assist you and provide further guidance.

Exceptions:

4.1. Non-Returnable Items: Certain items, such as digital downloads or gift cards, may be non-returnable and non-refundable. Please refer to the product description or contact our customer support for more information.

4.2. Third-Party Products: In some cases, we may offer products from third-party suppliers or marketplaces. The return and refund policies for these products may vary, and we will provide you with the necessary information and instructions to facilitate the return or refund process.